Preparing for a Physical Test Center Appointment

You must bring government issued photo identification e.g. driver’s license, passport. You will NOT be admitted to the exam without presenting government issued ID.

Arrive at least 30 minutes before the scheduled appointment to allow time for check-in procedures.

Preparing for a Remote Testing Appointment

You must

• remove all personal items from the testing area except
  • a surface to place your computer with a camera and microphone,
  • a chair,
  • the computer itself and
  • your government issued photo identification e.g. driver’s license, passport.

Be prepared to launch your remote exam 30 minutes before your scheduled appointment time to allow time for check-in procedures.

For more information see the Prometric ProProctor User Guide found on our Prometric webpage.

The exam is broken down into 4 sections:

• Section 1 is the Non-Disclosure Agreement
• Section 2 is the Introduction, with instructions on how to use the platform
• Section 3 is the actual exam,
  • the amount of time to complete section 3 is between 150 minutes (MLA) to 210 minutes (all MLT);
  • while in this section, the candidate is able to toggle back and forth through all the exam questions and change answers;
  • once this section is submitted answers cannot be changed;
• Section 4 is a survey on the exam experience.

Candidates who arrive late, less than thirty (30) minutes after the scheduled exam start time, will NOT be given extra time to finish the exam.

Those who arrive more than thirty (30) minutes after the scheduled exam start time or who miss their scheduled appointment, for any reason, will be considered a “no-show”; they will forfeit their entire exam fee and lose one (1) exam attempt, which will be considered a failed exam attempt.

No-show candidates must reapply with the CSMLS office for a future exam attempt.

Candidates cannot reschedule a missed appointment for another exam date.

Considerations for partial refunds are made for severe illness or extraordinary circumstances. Proof must be submitted to the CSMLS Office within seven (7) calendar days of exam date.

On the examination day, if candidates cannot reach the Testing Centre because of circumstances beyond their control or they are ill, they must contact the CSMLS office, immediately, BEFORE the exam begins, if possible. The CSMLS office can be contacted at exam@csmls.org or 1-800-263-8277

Exam candidates who are ill or have extraordinary circumstances (including bereavement but excluding routine pregnancy) before the examination day must contact the Certification office as soon as possible, BEFORE the exam at exam@csmls.org or 1-800-263-8277.The CSMLS will require official supporting documentation within seven (7) calendar days after notification. Supporting documentation may include doctor’s notes, the CSMLS medical form, death certificates and/or other documents, as applicable.

Official supporting documentation must not be more than one (1) months old for psychiatric and recent physical disabilities or more than one (1) week old for sickness.

Medical documentation must be current and include a formal diagnosis of the specific illness/disability made by a qualified physician/psychologist.

If candidates provide notification to us by this deadline, we will review their situation and consider refunding a portion of your examination fee and/or the reinstatement of that exam attempt. Refunds of the exam fee and reinstatements of exam attempts will be considered on a case-by-case basis.

If an exam is disrupted through circumstances beyond the control of the exam testing centre, such as power failure or extreme weather, the exam Testing Centre will contact the CSMLS about adjusting the timing of the exam.