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Remote Proctoring for Computer-Based Examinations

Remote Proctoring

A candidate who lives in Canada will have a choice to take CSMLS’ computer-based exams either in-person at a Prometric test centre or via remote proctoring with Prometric’s ProProctor platform.

With Prometric’s ProProctor remote proctoring platform, candidates:

  • can take the exam at home, regardless of where they live in Canada
  • use their own computer and Internet
  • are monitored by a live proctor and artificial intelligence via web camera & microphone / speakers
Unscheduled breaks are only permitted in order to access the bathroom.

Test Drive

After you perform a Prometric system check and establish that you have the minimal recommend system requirements, we highly recommend that you take a CSMLS Test Drive to ensure that you can write your exam remotely.

System Requirements

  • Perform a Prometric systems check
  • Upload AND download speed,minimum: 1 mbps or higher (test upload and download speed through search engine for “testing my internet speed”)
  • Screen Resolution, minimum: 1024 x 768
  • Operating System, minimum: Windows 8.1 / MacOS 10.13
  • Web Browser: Latest Google Chrome
  • Webcam Resolution, minimum: 640 X 480, must have auto-focus capabilities
    (test webcam resolution here: https://webcamtests.com/resolution)
  • Microphone: Enabled
  • Power source: plug directly into a power source (outlet), NO docking stations
  • Must use:

    • Desktop or laptop computer
    • External webcam (best for getting through security faster)
    • Microphone and speakers
    • One monitor only
  • Must NOT use:

    • Chromebooks (models may include, but are not limited to, ASUS, Acer, Samsung, Lenovo, HP, Google, etc.)
    • Tablets (including Surface, iPad, Pixelbook etc.)
    • Virtual Machines (under “System information” check for “System Manufacturer: VMWare Inc” and “System Model: VMWare Virtual Platform” or “VirtualBox”)
    • Multiple monitors

Internet Connection Requirements

  • NOTES about internet connections:

    • EXPECT disconnections as any network may have fluctuations in speed and reliability
    • Taking a lengthier exam opens up more possibilities for disruptions to occur
    • This may cause the time you are attempting your Exam to extend well past 4 hours, please be prepared for this
  • Stable connection
    • Check with your provider if there are certain times of the day when they lower bandwidth, let them know you are taking an online exam
  • Direct WIRED internet connection is best
    • If using wifi, identify where the wifi is strongest and set up for the Exam there
  • Do not have other people using internet bandwidth with Netflix, social media, etc.

Exam Space Requirements

  • A room with a closed door or a room where no person or animal can enter
    • There must be no chance of movement, other than yourself, in the room
  • Try to place a mirror behind your seat, allowing the Readiness Agent, Proctor, and Security Agent full view of your room. This may result in fewer security interruptions
  • For embedded cameras: have a small hand mirror ready to help with the security check-in, allowing the readiness agent to view your monitor
    • Invest in or borrow an external webcam for security checks

Exam Day Requirements

  • Launch your RPT Exam session at least 30 minutes prior to your scheduled Exam time for the check-in process
  • In order to be admitted into the RPT Exam, you must display a valid and current (nonexpired) form of government-issued identification (e.g., driver's license, passport or provincial identification card)
    • Your first and last name on the ID must match the name on your scheduling notification.
      Your identification must include:
      • English characters/translation
      • Your photograph
      • Your signature
  • once in the Exam, the proctor is available via the chat feature at any time during the Exam session

To gain admission to the Exam, you MUST

  • Show your workstation and surrounding area
    • Nothing is allowed on your desk except two tissues and your identification
  • Raise your pants legs above your ankles, empty and turn all pockets inside-out and raise shirt sleeves above your wrists
  • Remove eyeglasses, if you wear them, for visual inspection to ensure they don’t contain a recording device
  • Not wear any large jewelry items on your person, remove them prior to starting
    • If your hair is tied back you will not be able to remove the tie and place on your wrist or the desk top Exam area
  • Pull your hair back to ensure nothing is attached to your ear that could provide an unfair advantage - i.e. a Bluetooth earpiece

Issues While Taking the Exam

  • If you have issues while in the Exam, the proctor is available via the chat feature at any time during the Exam session
  • Candidates MUST expect connectivity issues during the Exam; unfortunately, this is a part of online testing.
    • Even if you cannot see a proctor or a readiness agent during a disconnection, they may still be able to see and hear you before the session is fully disconnected.
    • Candidates are expected to remain respectful at all times
      • Swearing or gesturing inappropriately may lead to expulsion from the Exam session and a loss of that Exam attempt
  • If connectivity is lost during the Exam session

  • To reconnect, the candidate must go to the same place they launched the Exam, enter their confirmation number and last name and re-launch the Exam.
  • If this still does not work candidates can reach out for Technical Support at: https://ehelp.prometric.com/proproctor/s/
    • Candidates can only use the chat feature, there is no direct phone line.
    • Prometric will work with you to reconnect, as long as it can be done on the same day.
    • You CANNOT reschedule your Exam to another day, if the proctor, readiness agent or customer service representative suggests this, remind them that this is a single day administration and you will need to contact the CSMLS at exam@csmls.org immediately.
  • When candidates reconnect, another Readiness Agent will perform the check-in.
    • The Readiness agent will know the candidate had been in a session and was disconnected
    • Prior to EVERY entry into the RPT Exam, no matter how many times you are disconnected, you will be required to go through the security measures listed above.
  • For more information please check the Prometric RPT FAQs and Common Technical Issues here: https://ehelp.prometric.com/proproctor/s/

- With thanks from the Pharmacy Examining Board of Canada

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