If a candidate requires an unscheduled break, the candidate must contact the proctor via the chat feature immediately, if the candidate’s face disappears from view or the candidate leaves the room without contacting the proctor first, they may not be allowed to resume their exam.
If a candidate does take an unscheduled break, the exam timer WILL NOT stop and will still be counting down while the candidate is gone. Once the candidate returns to the computer, they will have to go through the full security check again, while the exam timer is counting down (same as in-person testing). The exam will start up where you left off.
If the candidate is not back in a timely manner, they may not be let into the exam. If a candidate is gone for longer than 15 minutes, the exam will be considered abandoned, it will be closed and may be considered a lost attempt, regardless of the results.